Patient and Family Rights and Responsibilities
COMMUNICATION AND INFORMATION
- To be informed of the names of the doctors, nurses and health team members directly involved in your care.
- To request additional information on the doctor/s responsible for your care.
- To be informed of the diagnosis, planned course of treatment, procedures and expected results.
- To be informed of the risks, benefits and treatment alternatives, its consequences should one refuse.
- To be informed of pain and pain relief measures.
- To be informed of care options when the hospital care is not indicated.
- To be informed of doctor’s fee before any medical care
- To provide complete and accurate patient information including but not limited to personal, social and medical information.
- To provide a copy of their advance directive if intended to apply during admission.
ACCESS AND SUPPORT
- To receive respectful and compassionate care in a safe setting regardless of age, race, religion, national origin, gender/sexual orientation, physical or mental disability.
- To be provided with attention when you request for help, with the understanding that other patients may have more urgent needs.
- To be provided with attention from a Patient Service representative in resolving complaints.
- To be provided with assistance on ethical issues by contacting an Ethics Committee member.
- To be provided with a copy of all your medical records according to the CHHM Medical Records policy.
- To request information and a summarized list of your hospital charges.
- To abide by all hospital rules and regulations.
RESPECT AND DIGNITY
- To privacy and confidentiality of all records except as otherwise provided by law.
- To privacy, to the extent consistent with providing adequate medical care.
- To be free from the use of seclusion or restraints in any form unless clinically required.
- To treat hospital staff, other patients and visitors with courtesy and respect.
- To pay their hospital charges and physicians’ fees in a timely manner.
EMPOWERMENT AND CHOICE
- To decide about your plan of care before and after treatment.
- To seek a second opinion without fear of compromise to one’s care within or outside the organization.
- To decide about advance directives.
- To decide about tissue/organ donation.
- To decide to refuse treatment to the extent permitted by law.
- To discharge from the hospital against the advice of your doctor.
- To decline to participate or withdraw from a research study without compromising one’s hospital care.
- To verify the accuracy of your hospital charges and physicians’ professional fees.
- To ask your doctors about your diagnosis or treatment.
- To ask your doctors about pain management.
SAFETY AND SECURITY
- To be safe and secure during one’s medical admission in the hospital.
- To leave all your valuables at home.
- To bring only necessary items for your care in this facility.