Patient and Family Rights and Responsibilities

COMMUNICATION AND INFORMATION

Your Rights

  • To be informed of the names of the doctors, nurses and health team members directly involved in your care.
  • To request additional information on the doctor/s responsible for your care.
  • To be informed of the diagnosis, planned course of treatment, procedures and expected results.
  • To be informed of the risks, benefits and treatment alternatives, its consequences should one refuse.
  • To be informed of pain and pain relief measures.
  • To be informed of care options when the hospital care is not indicated.
  • To be informed of doctor’s fee before any medical care

Your Responsibilities 

  • To provide complete and accurate patient information including but not limited to personal, social and medical information.
  • To provide a copy of their advance directive if intended to apply during admission.

ACCESS AND SUPPORT

Your Rights

  • To receive respectful and compassionate care in a safe setting regardless of age, race, religion, national origin, gender/sexual orientation, physical or mental disability.
  • To be provided with attention when you request for help, with the understanding that other patients may have more urgent needs.
  • To be provided with attention from a Patient Service representative in resolving complaints.
  • To be provided with assistance on ethical issues by contacting an Ethics Committee member.
  • To be provided with a copy of all your medical records according to the CHHM Medical Records policy.
  • To request information and a summarized list of your hospital charges.

Your Responsibility

  • To abide by all hospital rules and regulations.


RESPECT AND DIGNITY

Your Rights

  • To privacy and confidentiality of all records except as otherwise provided by law.
  • To privacy, to the extent consistent with providing adequate medical care.
  • To be free from the use of seclusion or restraints in any form unless clinically required.

Your Responsibilities

  • To treat hospital staff, other patients and visitors with courtesy and respect.
  • To pay their hospital charges and physicians’ fees in a timely manner.


EMPOWERMENT AND CHOICE

Your Rights

  • To decide about your plan of care before and after treatment.
  • To seek a second opinion without fear of compromise to one’s care within or outside the organization.
  • To decide about advance directives.
  • To decide about tissue/organ donation.
  • To decide to refuse treatment to the extent permitted by law.
  • To discharge from the hospital against the advice of your doctor.
  • To decline to participate or withdraw from a research study without compromising one’s hospital care.
  • To verify the accuracy of your hospital charges and physicians’ professional fees.

Your Responsibilities

  • To ask your doctors about your diagnosis or treatment.
  • To ask your doctors about pain management.


SAFETY AND SECURITY

Your Rights

  • To be safe and secure during one’s medical admission in the hospital.

Your Responsibilities

  • To leave all your valuables at home.
  • To bring only necessary items for your care in this facility.




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