Business Process Improvement Specialist I


The Business Process Improvement Specialist I is responsible in identifying and improving the outcomes of Chong Hua Hospital’s operational processes to improve efficiencies, reduce cost and increase customer satisfaction.

S/He is also responsible in the deployment of the basic lean management tools across all parts of the organization.  As an agent of change, the Specialist will serve as a catalyst to create a culture that continuously strives for operational excellence and embraces the principles of process improvement.

  • Bachelor’s degree in Engineering, Business, Nursing, or other clinical discipline required.  A Master’s degree a plus.
  • A minimum of 1-2 years of proven experience in Process Improvement using Lean and Six Sigma required; Healthcare experience is a plus.
  • Certified or has gained practical experience in:
    • Lean – Six Sigma Methodology
    • Practical Problem Solving Process
  • Experienced and a passionate process improvement leader and educator (formal or informal), with proven problem solving experience.  
  • Strong communication, facilitation, and collaboration skills with demonstrated ability to lead multidisciplinary groups.  
  • Demonstrated understanding and application of basic software: MS Word, PowerPoint, Excel, Visio and Minitab.
  • Certified Professional in Healthcare Quality (CPHQ) is a preferred complement.
  • Strong analytical, communication, and organization skills;
  • The flexibility to react to a changing environment and promote forward thinking;
  • Good command of the English language.

Pre-Screening Requirements 

  1. Transcript of Records 
  2. Diploma 
  3. Current PRC Card or Validated Claim Slip (if applicable) 
  4. Signed Application Letter addressed to:
    Ms. Minchu Decena
    Vice-President Human Resource
    Chong Hua Hospital Fuente Osmeña, Cebu City 6000 
  5. Comprehensive Resume w/ Photo 
  6. Related Learning Experience (if applicable) 

Pre-on-boarding requirements for Qualified Applicants 

  1. 3 pcs 2x2 picture (white background) 
  2. 3 pcs 1x1 picture (white background) 
  3. Credential Verification from the Dean or Registrar addressed to Chong Hua Hospital Human Resource Department (Should be sent directly to the Hospital and not to the applicant) Note: The Credential Verification Form will be provided once the applicant is hired 
  4. City Health Card 
  5. SSS ID / E-1 / E-4 
  6. TIN (If w/ previous employer within the current year, submit Form 2316; no previous employer 1902) 
  7. Phil health ID/MDR (If employed or with previous employer) 
  8. MID / PAG-IBIG No. 
  9. Certificate/s of previous employer (if applicable) 
  10. Community Tax (Cedula) 
  11. NBI Clearance 
  12. Birth Certificate (NSO Copy) 
  13. Home Sketch (use white; short size bond paper; specify Barangay, street and known landmarks)
  14. Marriage Contract (if applicable)

For any concern, kindly contact Chong Hua Hospital - Recruitment Office at (032) 256-1345 or(032) 255-8000 local 7048 / 7444 

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